Privacy Policy
Last updated: 15 August 2026
Blush Off Australia Pty Ltd (“Blush Off”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and manage personal information when you visit blushoff.com.au, purchase from us, contact us, subscribe to our marketing, submit an application or otherwise interact with Blush Off.
Personal information we collect
Depending on how you interact with Blush Off, we may collect information including:
- Your name
- Email address
- Phone number, where provided
- Billing and shipping address
- Order and purchase information
- Information you provide when contacting customer service
- Information submitted through forms, competitions, surveys, creator applications or stockist applications
- Marketing preferences
- Website usage and device information, such as your browser, IP address, device type and interactions with our website
When you make a purchase, payment information is processed through Shopify and/or the payment provider you select. Blush Off does not independently store your full credit card details.
How we collect personal information
We may collect personal information directly from you when you:
- Make or attempt to make a purchase
- Contact us
- Subscribe to our email marketing
- Create or use a customer account
- Enter a competition or promotion
- Submit a creator or stockist application
- Complete a survey or form
- Leave a product review
- Otherwise communicate with Blush Off
We may also automatically collect certain information when you use our website through cookies, pixels and similar technologies.
How we use your information
We may use personal information to:
- Process, fulfil and deliver orders
- Process payments and refunds
- Provide customer service
- Communicate with you about your order
- Respond to questions and enquiries
- Manage creator, wholesale or stockist applications
- Detect and prevent fraud or misuse
- Improve our website, products and customer experience
- Understand how customers use our website
- Measure the performance of our marketing
- Send marketing communications where you have consented or where otherwise permitted
- Meet our legal, accounting and regulatory obligations
Email and marketing
If you subscribe to Blush Off marketing, we may send you information about products, promotions, offers, launches and other Blush Off news.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to an order or customer service enquiry.
Cookies and website technologies
Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and, where applicable, support advertising and marketing.
Some cookies are necessary for our website to function, while others may be used for analytics, personalisation or advertising.
Your ability to manage cookies may depend on your browser settings and the privacy controls available through our website.
Sharing your personal information
We may disclose personal information to third parties that help us operate Blush Off and provide our services.
These may include:
- Ecommerce and website service providers
- Payment processors
- Shipping, delivery and fulfilment providers
- Email and marketing platforms
- Analytics and advertising providers
- Review and customer experience platforms
- Technology and security providers
- Professional advisers such as accountants or legal advisers
- Government, regulatory or law enforcement authorities where required or permitted by law
We do not sell personal information simply for profit.
Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information in connection with your use of our store, including information required to provide ecommerce, payment, security and related services.
You can learn more about Shopify's privacy practices through Shopify's Privacy Policy.
Overseas service providers
Some of the technology and service providers we use may store or process personal information outside Australia.
The locations in which information is processed can vary depending on the providers and services being used.
Where applicable, we take reasonable steps appropriate to our circumstances when engaging service providers that handle personal information.
How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, tax and record-keeping requirements.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, out of date, incomplete or otherwise requires correction.
Please contact us at hello@blushoff.com.au.
We may need to verify your identity before providing access to or making changes to personal information.
Privacy complaints
If you have a concern or complaint about how Blush Off has handled your personal information, please contact us at hello@blushoff.com.au with details of your concern.
We will review your complaint and respond within a reasonable period.
If Australian privacy laws applicable to us provide you with additional complaint rights, you may also be entitled to contact the relevant privacy regulator.
International customers
Customers outside Australia may have additional privacy rights under the laws that apply in their jurisdiction.
Where applicable, you may have rights relating to access, correction, deletion, restriction or objection to certain processing of your personal information.
Please contact hello@blushoff.com.au if you wish to make a privacy-related request.
Children's privacy
Our products and website are intended for a general audience and are not specifically directed at children.
If you believe a child has provided personal information to us without appropriate permission, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or legal requirements.
The latest version will be published on this page with the date it was last updated.
Contact us
For questions, requests or complaints regarding this Privacy Policy or how we handle personal information, please contact:
Blush Off Australia Pty Ltd
Privacy Compliance Officer
Email: hello@blushoff.com.au
Mail: PO Box 5192, West End QLD 4101, Australia