Refund & Returns Policy

We want you to love your Blush Off. If something isn’t right with your order or product, please contact us at hello@blushoff.com.au and we’ll help you as quickly as possible.

Our 100% product guarantee

We stand behind our products. If you’re unsatisfied for any reason with your Blush Off products, you can return your purchase within 30 days of purchase for a refund of the product cost.

  • Items must be returned dry and packaged in a similar way to how they were sent to you.
  • Please include your proof of purchase (your order or invoice number).
  • Return postage is paid by the customer, and original shipping costs are non-refundable.
  • Partial refunds may apply to items that are not in their original condition, or are damaged or missing parts for reasons not due to our error.
  • Once 30 days have passed since your purchase, we’re unable to offer a refund under this guarantee.

Faulty, damaged or incorrect products

If your Blush Off product arrives faulty, damaged, incorrect or does not meet the consumer guarantees that apply under Australian Consumer Law, please contact us with your order number and photos where relevant. Depending on the issue, you may be entitled to a repair, replacement or refund. Exchanges for faulty items are sent free of postage within Australia.

How to return

Please email us at hello@blushoff.com.au before returning any item so we can confirm the next steps. Returns can be sent to: Blush Off, PO Box 5192, West End QLD 4101, Australia.

Refund processing

Once your return is received and inspected, we’ll email you to let you know whether your refund is approved. Approved refunds are returned to your original payment method within 14–30 days. Your bank or payment provider may take additional time to make the funds available.

International orders

Refunds under our 100% product guarantee are available for Australian orders only. For international orders, if photos show a manufacturing fault, we’ll send you a replacement Blush Off.

Nothing in this policy limits your rights under Australian Consumer Law.

Need help?

Email hello@blushoff.com.au with your order number and details of the issue.