REFUND POLICY

Refunds

Thank you for giving us a go and for making a change to leave behind a cleaner footprint. We stand behind our brand and even though our products have passed vigorous testing and manufactured to the highest of standards we value all feedback.

Blush Off offer a 100% product guarantee. 

We want you to love our brand as much as we do. 

If you are unsatisfied with your Blush Off or any Blush Off products you can simply return your purchase within 30 days. We do not offer refunds or exchange on 'change of mind' purchases. Please email hello@blushoff.com.au if you have any questions. 

If, 30 days have gone by since your purchase, unfortunately we can not offer you a refund. 

To be eligible for a refund, your item must be returned dry and packaged in a similar way it was sent to you. 

Blush Off will refund your cost of product/s. Postage and shipping will be at the expense of the purchaser. 

To complete your return, we require a receipt or proof of purchase. This is your order/invoice number. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days. 

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@blushoff.com.au. 

Exchange

Has something terribly wrong happened to the quality of your Blush Off? 

WE NEED TO KNOW!

Send us an email at hello@blushoff.com.au and send your item to:

REPLY PAID 
Blush Off Australia Pty Ltd
PO Box 5192
West End QLD 4101 
AUSTRALIA
Shipping 

Return shipping charges are to be paid by the customer. Shipping costs are non-refundable.
Exchanges Blush Off will send your new exchange FREE of postage and shipping charges within Australia.

Refunds (International) 

Unfortunately Blush Off at this stage can not offer any sales purchases outside of Australia to be refunded. If photo/s sent can prove a fault in manufacture we will send you a new Blush Off. 

 

★ Reviews

Don't just take our word for it...

522 reviews
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L
The Starter Kit
Leona Zeal
Effortless Blush Off

Very happy with my blush off starter kit. It lived up to everything I had seen in a promotional video.
Was effortless to remove my makeup & the shampoo worked easily to clean the pad.
Would certainly recommend this product.

Love it!

I have been using the makeup remover pads for over a year and I just purchased another pair because they work so well! They are so soft and efficient at removing makeup without it feeling abrasive. The shampoo cleanser is the best and it works very well to remove all makeup from the pads. I will definitely be a return customer.

Happy customer

Very happy with your product for various reasons. Blush is so soft on my face and I don’t have to use makeup remover or eye makeup remover which can both be irritating for dry sensitive skin. Plus you it eliminates the purchase of cleansers. I have been involved with skin care and makeup sales for many years and am now retired.
I have 3 adult daughters that I taught to look after their skin from a young age, which has paid off as they still have lovely skin .
Looking forward to purchasing more Blush for my daughters and granddaughters.

A
The Glow Box
Anna M.
The Glow Box

I have to say that I’m very impressed with this box, it’s contents, it’s practicality, it’s colour, it’s beauty and it’s sheer elegance. Highly recommend this box and my daughter and I are enjoying all the products!!!!

L
Face and Body Kit
Louisa Lucas
Fabulous

Just love how the blushoff pads are so thick and so easy to clean