Refund & Returns Policy

We want you to love your Blush Off purchase.

If something isn’t right with your order or product, please contact us at hello@blushoff.com.au and we’ll help you as quickly as possible.

Faulty, damaged or incorrect products

If your Blush Off product arrives faulty, damaged, incorrect or does not meet the consumer guarantees that apply under Australian Consumer Law, please contact us with your order number and photos where relevant.

Depending on the issue, you may be entitled to a repair, replacement or refund. The appropriate solution will depend on the nature of the problem.

Change of mind

We do not offer refunds or exchanges for change-of-mind purchases.

This does not affect your rights under Australian Consumer Law if a product is faulty or does not meet applicable consumer guarantees.

Returns

Please contact us before returning any item so we can confirm the next steps.

Where a return is required, products should be returned with proof of purchase and, where reasonably possible, in their original packaging.

For approved change-of-mind returns, if you ever decide to allow them later, you can specify who pays return postage. For faulty goods, I would avoid a blanket statement saying postage is always at the customer’s expense.

Refund processing

Once an approved refund has been processed, it will be returned to your original payment method.

Your bank or payment provider may take additional time to make the funds available.

Need help?

Email hello@blushoff.com.au with your order number and details of the issue.