FAQ’s

How do I know when my order has been shipped?

We ship with Australia Post for domestic orders. The tracking number will be (emailed to you) or (messaged to your phone by TEXT) as you requested on the checkout page.  You can proceed to track your package with the link sent to you.

ALL ORDERS OVER $30 INCLUDE FREE SHIPPING IN AUSTRALIA

For all international orders an email will be sent to you on completion of you order with a tracking link from the preferred courier.

ALL INTERNATIONAL ORDERS WILL INCUR A SHIPPING CHARGE OF FLAT RATE $12.95 for more details see our shipping page.

If you have not received your email, text or purchase please email hello@blushoff.com.au

Is your packaging environmentally friendly?

Yes, we are so excited to introduce our mailers! They are 100% compostable mailers from @hero.packaging. Made from Cassava roots, cornstarch, these babies are completely plant-based. This means NO MORE PLASTIC! They break down in 90 days in a compostable environment and leave zero chemical residue. Love that we are helping the Earth in any little way we can!

Oops I’ve entered the wrong address what happens now? 

If you enter the wrong address, please contact us ASAP at hello@blushoff.com.au

If you have not received a tracking number yet, we can easily change your address.  

If you have received your tracking number, a $10 ‘return to sender’ fee will unfortunately be charged to have your product re-directed to you.

How do I enter a code for promotions?

Once you’ve added your order in the checkout and you have a promo code, you can enter this on the side tab as listed. All discounts available will be applied to your order. Enter the code and update cart.

Please note – only 1 CODE can be used to activate an order. You can only use this code once.

Sign up to our newsletter for giveaways, promotions and more.

Your first order code can only be used once.

How long until I get my BLUSH OFF?

Once the order is submitted you will be notified for delivery and tracking

Australia Post will deliver in all METRO areas within 1-3 days and 2-4 days for RURAL areas.

Australia Post EXPRESS is a flat rate of $8.95 Australia Wide. On all orders processed before 1PM (AEST) you can have you goods the very next day.

International orders can take up to 10 – 13 working days.

What currency are your prices in?

All our prices on our website are listed in Australian dollars (AUD).

What payment methods do you accept?

We accept Visa, MasterCard & PayPal as valid payment methods on our website. After-pay is now also available! 

I still haven’t received my order! What should I do?

Please check your tracking information that was emailed to you and ensure you read through our shipping page to see the estimated time-frame for your destination prior to reaching out to us. Please note there may be some delays in transit out of our control (such as a parcel being held in customs), which Blush Off are not responsible for.

If you have any troubles with the delivery of your parcel or the order has far exceeded the estimated delivery time-frame, please email us so we can investigate further for you. hello@blushoff.com.au

Collaborations and becoming a BLUSH OFF ambassador.

Email us at hello@blushoff.com.au our team will get back to you within 48 hours.

Thank you for your support.

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