FAQ’s

How often should I replace my pads?

Washable and reusable, they will last over 200 washes. How often you wear makeup and how heavy it is will determine how often you should replace them. Every 3 to 4 months is recommended depending on use.

What is the Shampoo Cleanser used for?

The shampoo cleanser was specially formulated to clean the bacteria and stains from your pads, blenders and makeup brushes. See our reviews and videos for real testimonials from genuine customers. 

Are you Australian-owned?

You better believe it—100% designed and created right here in Brisbane, Queensland. 

 Is your packaging environmentally friendly?

We are so excited to introduce our mailers! They are 100% compostable mailers from @hero.packaging and @signet made from Cassava roots and corn starch; these babies are entirely plant-based. This means NO MORE PLASTIC! They break down in 90 days in a compostable environment and leave zero chemical residue.

We love that we are helping the Earth in any little way we can!

How do I know when my order has been shipped?

We ship with Australia Post for domestic orders. The tracking number will be (emailed to you) or (messaged to your phone by TEXT) as you requested on the checkout page.  You can proceed to track your package with the link sent to you.

If you have not received your email, text or purchase, please email hello@blushoff.com.au.

Oops, I’ve entered the wrong address. What happens now? 

If you enter the wrong address, be sure to get in touch with us ASAP at hello@blushoff.com.au.

We can easily change your address if you have not received a tracking number yet.  

If you have received your tracking number, a $10 ‘return to sender’ fee will, unfortunately, be charged to have your product re-directed to you.

How do I enter a code for promotions?

Once you’ve added your order in the checkout and have a promo code, you can enter this on the side tab as listed. All discounts available will be applied to your order (excluding bundles). Enter the code and update the cart.

Please note – only 1 CODE can be used to activate an order. You can only use this code once.

Sign up for our newsletter for giveaways, promotions and more.

Your first order code can only be used once.

How long until I get my BLUSH OFF?

Once the order is submitted, you will be notified of delivery and tracking

Australia Post will deliver in all METRO areas within 1-3 days and 2-4 days for RURAL areas.

International orders can take up to 10 – 13 working days, depending on the country and postal service.

What currency are your prices in?

All our prices on our website are listed in Australian dollars (AUD).

What payment methods do you accept?

We accept Visa, MasterCard & PayPal as valid payment methods on our website. After-pay is also available! 

I still haven’t received my order! What should I do?

Please check your tracking information emailed to you and ensure you read through our shipping page to see the estimated time-frame time frame destination before reaching out to us. Please note there may be some delays in transit out of our control (such as a parcel being held in customs), which Blush Off is not responsible for.

If you have any troubles with the delivery of your parcel or the order has far exceeded the estimated delivery time frame, please email us so we can investigate further. hello@blushoff.com.au

Collaborations and becoming a BLUSH OFF ambassador.

Please email us at hello@blushoff.com.au, and one of our fantastic team members will get back to you within 48 hours.

Thank you for being so supportive.

★ Reviews

Don't just take our word for it...

526 reviews
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Single Pad
Emma Sharp
Fantastic!!!

The best product ever!!! Will not use anything else to clean my face with now 🤩

Amazing!

I absolutely love these make up remover pads! I use the white one daily for my everyday make up, and I've used the black one for heavier make up. Both have removed every bit of my make up with only water.... Amazing! Cleaning them is easy with warm water and a tiny amount of the shampoo cleanser. I'll definitely be buying these for my girls too!

J
The Travel Kit
Jane Scott
Travel kit

I was very impressed with my kit, and how easy the pads were to clean, unfortunately I had trouble with the shampoo nozzle, as it kept coming off.

Hi Jane, sorry to hear about your shampoo lid. Please email us at hello@blushoff.com.au your order number, and we will have a new one sent out for you to enjoy.

Quick Dry Turban

I've tried many turbans, but this one is fantastic. Holds long hair, within 30mins my hair is semi dry. Easy to wash. Wish there were more colours.

Highly recommend

Amazing quick service. Packaged in all recycled products. I also recieved a free cleaner for my face cleaner.

I was a but sceptical at first however these cleaned my makeup (black one) so good by simply just adding water. Highly recommended