FAQ’s

How often should I replace my pads?

Washable and reusable they will last over 200 washes. Depending on how often you wear makeup and how heavy will determine how often you should replace them. Every 3 to 4 months is recommended depending on use.

What is the Shampoo Cleanser used for?

The shampoo cleanser was specially formulated to clean the bacteria and stains from your pads, blenders and makeup brushes. See our reviews and videos for real testimonials from real customers. 

Are you Australian owned?

You better believe it. 100% designed and created right here in Brisbane Queensland. 

 Is your packaging environmentally friendly?

Yes they are 100% compostable mailers from @hero.packaging. Made from Cassava roots, cornstarch, these babies are completely plant-based. This means NO MORE PLASTIC! They break down in 90 days in a compostable environment and leave zero chemical residue. Love that we are helping the Earth in any little way we can!

How do I know when my order has been shipped?

We ship with Australia Post for domestic orders. The tracking number will be (emailed to you) or (messaged to your phone by TEXT) as you requested on the checkout page.  You can proceed to track your package with the link sent to you.

If you have not received your email, text or purchase please email hello@blushoff.com.au

Oops I’ve entered the wrong address what happens now? 

If you enter the wrong address, please contact us ASAP at hello@blushoff.com.au

If you have not received a tracking number yet, we can easily change your address.  

If you have received your tracking number, a $10 ‘return to sender’ fee will unfortunately be charged to have your product re-directed to you.

How do I enter a code for promotions?

Once you’ve added your order in the checkout and you have a promo code, you can enter this on the side tab as listed. All discounts available will be applied to your order (excluding bundles). Enter the code and update cart.

Please note – only 1 CODE can be used to activate an order. You can only use this code once.

Sign up to our newsletter for giveaways, promotions and more.

Your first order code can only be used once.

How long until I get my BLUSH OFF?

Once the order is submitted you will be notified for delivery and tracking

Australia Post will deliver in all METRO areas within 1-3 days and 2-4 days for RURAL areas.

International orders can take up to 10 – 13 working days depending on the country and postal service.

What currency are your prices in?

All our prices on our website are listed in Australian dollars (AUD).

What payment methods do you accept?

We accept Visa, MasterCard & PayPal as valid payment methods on our website. After-pay is also available! 

I still haven’t received my order! What should I do?

Please check your tracking information that was emailed to you and ensure you read through our shipping page to see the estimated time-frame for your destination prior to reaching out to us. Please note there may be some delays in transit out of our control (such as a parcel being held in customs), which Blush Off are not responsible for.

If you have any troubles with the delivery of your parcel or the order has far exceeded the estimated delivery time-frame, please email us so we can investigate further for you. hello@blushoff.com.au

Collaborations and becoming a BLUSH OFF ambassador.

Email us at hello@blushoff.com.au  and one of our amazing team members will get back to you within 48 hours.

Thank you for your support.

★ Reviews

Don't just take our word for it...

455 reviews
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(447)
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P
The Travel Kit
Pearl Dadson
Blush Travel Kit

This is a great product takes all makeup off easily without rubbing the skin very well made as well bought one for my daughter

Hair towel

By far the best hair towel I’ve used!!!

M
The Travel Kit
Megan McBride
Blush off Travel kit

Absolutely amazing, leaves a clean fresh feeling I’ll never use makeup wipes again

E
The Starter Kit
Eleonora Castiglione
Beautiful product

Love how soft the pads are and makes cleaning my face at the end of the day so easy. Beautiful product. Thank you.

K
The Trial Pack
Karen Chant
Love my blush off

I bought these to try instead of make up wipes. I’ve got to say I love them. They are easy to use and they really do clean the make up off. I use it in the shower daily and then use the shampoo to clean the sponge. I would really recommend this product.